I am sure most of you have heard that Premier Ford eased restrictions on veterinary hospitals in his announcement on May 14th. Thankfully as of Tuesday May 19th we will be able to return to providing routine pet services including boarding, grooming, heartworm screening, surgeries and annual exam visits.
We know that our clients are anxious to book appointments for one or more routine services and we are looking forward to seeing everybody. We do ask that you be patient with us while we are still working with limited staff and will continue to practice social distancing.
We have a long list of cancellations and appointment requests that will be seen to first and all new requests will be added to that list. This will be a slow process to get everybody seen but rest assured we will get everybody what they need.
Starting on Tuesday May 19th we will be expanding our operating hours from 8am to 6pm. We will continue to offer curbside only pick up for all food and medications orders. Scheduled appointments will also continue to be limited human contact.
Should the pet parent wish to wait inside the clinic, that will be made possible in a specific waiting area. We ask that you limit the number of people that accompany the pet as only one adult will be allowed in the clinic at any given time. We also ask that anybody waiting in the clinic please wear a mask. If the pet parent needs to be present in the exam room as determined by Dr. Paterson, that person will be asked to wear a clinic provided face shield as well as the mask to protect themselves and the staff.
If you have any questions about any of or services or procedures going forward, please reach out to us and we will be more than happy to assist you. We appreciate how cooperative you have all been in this weird world we find our selves in and look forward to the days where we can see all of you up close and mask free!
Dr. Marj Paterson & the staff of McCleary Animal Hospital
UPDATED CLINIC HOURS
As new information is revealed everyday about the ongoing COVID-19 pandemic and to aid our staff in social distancing we have further altered our operating hours and number of team members present each day. Until further notice our hours will be:
Monday to Friday 9am – 5pm
Saturday 9am – 2pm
Sunday 11am-12pm only
As before, if you think you have Coronavirus (COVID-19) symptoms or have been in close contact with someone who has it or a recent history of travel, we ask you to stay home and call the clinic for advice and direction. We also encourage all of our clients to use Ontario’s self-assessment (https://covid-19.ontario.ca/self-assessment/#q0) tool to help determine how to seek further care.
UPDATED DAY-TO-DAY PROTOCOLS
Due to the outbreak of COVID-19, McCleary Animal Hospital has implemented curbside care based on recommendations from the CDC and Ontario Veterinary Medical Association to keep our clients and staff safe while still providing your pets with the care they need.
Our COVID-19 Curbside Care Guidelines:
1. When you arrive, please call 905-822-1644 to inform us that you are here. You will be asked the COVID-19 screening questions:
– Do you/have you, or anyone in the household had any symptoms of potential COVID-19 in the past 14 days?
– Have you traveled outside of your home in the past 14 days?
2. Please remain in their car. If you do not have a cell phone, you may step to the door, knock to get our attention, but then MUST return to your car to be assisted.
3. If you are picking up an item only, we will bill through on a credit card over the phone, if not already done. A staff member will bring the item(s) and place them on the table at the front of the clinic. Once the staff member has stepped back inside and shut the door, you may then step out of your car and pickup the item.
4. If your pet is here for an appointment a team member will obtain a good contact phone number and obtain a medical history.
5. A team member will meet you to get your pet and bring them into the hospital. All Cats must be in carriers and placed on the table outside the door. Our staff will take them from there into the clinic. Dogs should be kept in the car until the staff member is ready. Once they appear on the clinic steps you can get your dog out of the car and they will direct you how to hand them off with minimal contact. If you need aid with getting your pet from the car please speak to a team member ahead of your appointment.
6. DO NOT LEAVE! Remain in your car in the parking lot. We may need you to answer question and authorize procedures.
7. Dr. Paterson will evaluate your pet and create a treatment plan.
* Face Time and Zoom are available for you to virtually be with your pet during their appointment if you would like it. Please mention to a staff member if you would like this service when you book your appointment.
8. A staff member will call you to review the treatment plan and to obtain your consent.
9. When care is complete, a team member will take payment over the phone. We accept Visa, MasterCard and e-Transfers. Currently we are not accepting Cash or Debit Cards.
10. Once all paperwork is complete and payment processed a team member will meet you at your vehicle to return your pet and bring you your receipt and any prescriptions or products purchased.
URGENT vs. NON URGENT CARE
This past weekend, the provincial government updated the list of essential workplaces during the COVID-19 outbreak. Veterinary services are still considered essential, so veterinary practices may remain open. However, the province has added a qualifier, indicating that practices are to offer “urgent care only.” Going forward here is a list of what services will be affected:
Annual/Wellness visits Postponed
Food/Retail sales Continue with Curbside Care Guidelines
Heartworm Visits to clinics for heartworm testing will be postponed until mid to late May. Heartworm
medications do not need to be started until June 1st
Fleas/Ticks Medications will be dispensed using Curbside Care Guidelines.
**should be started as soon as possible now that the sun is here**
Rabies vaccination Will be determined on a case by case basis by Dr Paterson.
Other vaccinations Will be determined on a case by case basis by Dr Paterson.
Life threatening conditions Will be determined on a case by case basis by Dr Paterson.
Management – painful conditions Managed by telemedicine when possible. If examination is needed and pet is from a low risk
household, an appointment will be made using Curbside Care Guidelines
Management – chronic conditions Managed by telemedicine when possible. If examination is needed and pet is from a low risk
household, an appointment will be made using Curbside Care Guidelines
Surgery for painful disorders Will be determined on a case by case basis. If the patient can be temporarily maintained on
analgesics with a low risk of negative consequences, the surgery will be postponed. If not, the
surgery will proceed if household is low risk.
Non-urgent surgical procedures Postponed
Routine hematologic monitoring Will be determined on a case by case basis by Dr Paterson.
Routine fecal/urine testing Collected by owner and handled using Curbside Care Guidelines testing can be performed.
Euthanasia Humane Euthanasias will proceed, limiting social interactions as much as is reasonable while respecting
the needs of the special bond between owner and pet.
The staff at McCleary Animal Hospital thank you for your patience in this time of COVID-19. If you have any questions or concerns, we are here for you and your four-legged loved ones.
Dr. Paterson & Staff
McCleary Animal Hospital