I am sure most of you have heard that Premier Ford eased restrictions on veterinary hospitals in his announcement on May 14th.  Thankfully as of Tuesday May 19th we will be able to return to providing routine pet services including boarding, grooming, heartworm screening, surgeries and annual exam visits.

We know that our clients are anxious to book appointments for one or more routine services and we are looking forward to seeing everybody. We do ask that you be patient with us while we are still working with limited staff and will continue to practice social distancing.

We have a long list of cancellations and appointment requests that will be seen to first and all new requests will be added to that list. This will be a slow process to get everybody seen but rest assured we will get everybody what they need.

Starting on Tuesday May 19th we will be expanding our operating hours from 8am to 6pm. We will continue to offer curbside only pick up for all food and medications orders. Scheduled appointments will also continue to be limited human contact.

Should the pet parent wish to wait inside the clinic, that will be made possible in a specific waiting area. We ask that you limit the number of people that accompany the pet as only one adult will be allowed in the clinic at any given time.  We also ask that anybody waiting in the clinic please wear a mask. If the pet parent needs to be present in the exam room as determined by Dr. Paterson, that person will be asked to wear a clinic provided face shield as well as the mask to protect themselves and the staff.

If you have any questions about any of or services or procedures going forward, please reach out to us and we will be more than happy to assist you. We appreciate how cooperative you have all been in this weird world we find our selves in and look forward to the days where we can see all of you up close and mask free!

Dr. Marj Paterson & the staff of McCleary Animal Hospital

 

UPDATED CLINIC HOURS

As new information is revealed everyday about the ongoing COVID-19 pandemic and to aid our staff in social distancing we have further altered our operating hours and number of team members present each day. Until further notice our hours will be:

Monday to Friday       9am – 5pm

Saturday                      9am – 2pm

Sunday                        11am-12pm only

As before, if you think you have Coronavirus (COVID-19) symptoms or have been in close contact with someone who has it or a recent history of travel, we ask you to stay home and call the clinic for advice and direction. We also encourage all of our clients to use Ontario’s self-assessment (https://covid-19.ontario.ca/self-assessment/#q0) tool to help determine how to seek further care.

UPDATED DAY-TO-DAY PROTOCOLS

Due to the outbreak of COVID-19, McCleary Animal Hospital has implemented curbside care based on recommendations from the CDC and Ontario Veterinary Medical Association to keep our clients and staff safe while still providing your pets with the care they need.

Our COVID-19 Curbside Care Guidelines:

1. When you arrive, please call 905-822-1644 to inform us that you are here. You will be asked the COVID-19 screening questions:

– Do you/have you, or anyone in the household had any symptoms of potential COVID-19 in the past 14 days?

– Have you traveled outside of your home in the past 14 days?

2. Please remain in their car. If you do not have a cell phone, you may step to the door, knock to get our attention, but then MUST return to your car to be assisted.

3. If you are picking up an item only, we will bill through on a credit card over the phone, if not already done. A staff member will bring the item(s) and place them on the table at the front of the clinic. Once the staff member has stepped back inside and shut the door, you may then step out of your car and pickup the item.

4. If your pet is here for an appointment a team member will obtain a good contact phone number and obtain a medical history.

5. A team member will meet you to get your pet and bring them into the hospital. All Cats must be in carriers and placed on the table outside the door. Our staff will take them from there into the clinic. Dogs should be kept in the car until the staff member is ready. Once they appear on the clinic steps you can get your dog out of the car and they will direct you how to hand them off with minimal contact.  If you need aid with getting your pet from the car please speak to a team member ahead of your appointment.

6. DO NOT LEAVE! Remain in your car in the parking lot. We may need you to answer question and authorize procedures.

7. Dr. Paterson will evaluate your pet and create a treatment plan. 

* Face Time and Zoom are available for you to virtually be with your pet during their appointment if you would like it. Please mention to a staff member if you would like this service when you book your appointment.

8. A staff member will call you to review the treatment plan and to obtain your consent.

9. When care is complete, a team member will take payment over the phone. We accept Visa, MasterCard and e-Transfers. Currently we are not accepting Cash or Debit Cards.

10. Once all paperwork is complete and payment processed a team member will meet you at your vehicle to return your pet and bring you your receipt and any prescriptions or products purchased.

URGENT vs. NON URGENT CARE

This past weekend, the provincial government updated the list of essential workplaces during the COVID-19 outbreak. Veterinary services are still considered essential, so veterinary practices may remain open. However, the province has added a qualifier, indicating that practices are to offer “urgent care only.”  Going forward here is a list of what services will be affected:

SERVICE                                         STATUS

Annual/Wellness visits                       Postponed

Food/Retail sales                                Continue with Curbside Care Guidelines

Heartworm                                         Visits to clinics for heartworm testing will be postponed until mid to late May. Heartworm

medications do not need to be started until June 1st

Fleas/Ticks                                        Medications will be dispensed using Curbside Care Guidelines.

**should be started as soon as possible now that the sun is here**

Rabies vaccination                             Will be determined on a case by case basis by Dr Paterson.

Other vaccinations                             Will be determined on a case by case basis by Dr Paterson.

Boarding                                            Closed

Grooming                                          Unavailable

Life threatening conditions               Will be determined on a case by case basis by Dr Paterson.

Management – painful conditions      Managed by telemedicine when possible. If examination is needed and pet is from a low risk

household, an appointment will be made using Curbside Care Guidelines

Management – chronic conditions      Managed by telemedicine when possible. If examination is needed and pet is from a low risk

household, an appointment will be made using Curbside Care Guidelines

Surgery for painful disorders              Will be determined on a case by case basis. If the patient can be temporarily maintained on

analgesics with a low risk of negative consequences, the surgery will be postponed. If not, the

surgery will proceed if household is low risk.

Non-urgent surgical procedures         Postponed

Routine hematologic monitoring       Will be determined on a case by case basis by Dr Paterson.

Routine fecal/urine testing              Collected by owner and handled using Curbside Care Guidelines testing can be performed.

Euthanasia Humane                       Euthanasias will proceed, limiting social interactions as much as is reasonable while respecting

the needs of the special bond between owner and pet.

The staff at McCleary Animal Hospital thank you for your patience in this time of COVID-19. If you have any questions or concerns, we are here for you and your four-legged loved ones.

Stay Safe

Dr. Paterson & Staff

McCleary Animal Hospital

905-822-1644

 

April 5, 2020

COVID-19 Update As of midnight tonight, all veterinary clinics are required to provide emergency/urgent care services only. We have reached out to those clients whose appointments are currently affected, please check your messages! We will have a more formal announcement shortly outlining new protocols, and adjustments to clinic hours. We are working hard to keep our staff safe, so that we are still here for your pets immediate needs. Medication and food pick ups are still continuing as curbside services. Please call with at least a week lead time with your order. Thank you! Stay safe, and stay home, Dr. Paterson and your McCleary Animal Hospital Team

 

As many of you may have heard yesterday, the provincial government declared Ontario to be in a state of emergency in response to the global COVID-19 pandemic. As of midnight on March 24, all non-essential services are to be closed in Ontario for 14 days.

However, the government has deemed businesses that provide veterinary services are essential. We will remain open to provide essential services while following best practices for infection control. The health and safety of our patients, clients, staff and community is our utmost priority.

To allow our staff and clients to self-isolate more and limit contact with potential sources of infection, we will be revising our operating hours to the following: Monday to Friday 8am – 6pm, Saturday 8am – 2pm and Sunday 11am-12pm and 5-6pm.

If you think you have Coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, we ask you to stay home and call the clinic for advice and direction. We also encourage all of our clients to use Ontario’s self-assessment (https://covid-19.ontario.ca/self-assessment/#q0) tool to help determine how to seek further care.

At the hospital we have implemented some changes to limit the human-to-human contact to do our part to encourage social distancing. Here are a few things you need to know about what we are doing.

Admission: When you arrive at the clinic please park in our lot and call us using your cell phone to let us know you have arrived. We will ask some appointment specific questions over the phone and confirm the number to call should we need more information. When we have all we need one of our staff will come out and retrieve your pet and bring them into the hospital. We ask that you wait in the car until the completion of the consultation or examination. The animal should be transferred with little to no human contact, regardless of the status of the person bringing the animal.

Discharges: When your pet is ready to go we will call on the number you provided and go over Dr. Paterson’s findings and recommendations. We will ask for a credit card number and manually input it into our terminal. Should you not have a credit card and need to use a debit card, we will have you come into the building, sanitize your hands and use the terminal. Once done, you can return to your car and we will bring your pet, any food/medications and your receipt to you.

Food/Medication pick up: We ask that you call ahead to order food and medications to allow our staff to have things ready for you. Supplies are in high demand so we ask that you give us at least a weeks notice for refills. Also, you should order well in advance of running out just in case your products are not available immediately. Much like the admit and discharge procedures, we ask that you call from the parking lot when you arrive to pick up your order and we will ask for a credit card number and manually input it into our terminal. Once done, we will bring your purchases and your receipt to you.

Verbal consent: Signatures should be avoided because of the need to pass paper and pens. We will advise you by phone the procedures being performed and the associated costs. We will get your consent verbally, and not on any paperwork in your pet’s medical record (with explanation that written consent was not obtained because of social distancing procedures.)

Telemedicine: Some concerns you have about your pet’s on-going medical issues may not require a visit to the clinic. Telemedicine (phone conversations, video chats, photos and video) may be considered by Dr. Paterson for consultations if appropriate. Not all cases can be managed by telemedicine however so we will make these judgements on a case-by-case basis.

We continue to monitor this challenging and unprecedented situation. Please watch for our email, Facebook and website updates and connect by e-mail at info@mcclearyanimalhospital.com or by phone at 905-822-1644 if you have questions.

None of us know what the next few days or weeks may bring. Again, we stress that we all follow public health recommendations and make smart choices in social distancing and self-isolation. We at McCleary Animal Hospital are here for you and your pets and look forward to the time when we can resume full operations and some one on one face time with the most important part of our jobs – YOU!

Be safe!!

Dr Marjorie Paterson & the staff of McCleary Animal Hospital

EFFECTIVE IMMEDIATELY!

To ensure the health and safety of our clients & staff, our door is currently LOCKED, but we will REMAIN OPEN to provide health care to your pets! To receive assistance please call 905-822-1644 upon arrival.

We will triage patients over the phone, and one of our staff members will come out to assist you with minimal contact. We also ask for any food and medication orders that all clients give us 1 WEEK notice to order any food items or medications as our ordering is experiencing an understandably massive demand and we currently can not guarantee quantities that are usually freely on hand.

We apologize for any inconvenience, as we take steps to assure our safety and yours, please call us for any questions and concerns or for any other information on our new protocols.

Thank you !

Dr. Paterson, and Your McCleary Animal Hospital Team!

 

At McCleary Animal Hospital, we are committed to the health of our clients and companion patients. As such, we are closely monitoring the developing COVID-19 crisis.

At this time, we are committed to remain open to continue to serve the pet population of Mississauga and surrounding areas. On top of our current comprehensive cleaning and safety protocols, we have increased our efforts around the hospital to keep exposure to COVID-19 to a minimum.

What are we doing?

  • We use a known viricidal (virus killing) spray frequently on exposed surfaces – especially focusing in on the waiting room, the exam room, the surgical and treatment area, and other high-traffic areas of the hospital
  • Our staff is educated in infections, infection control, and disease process for our veterinary patients, the majority of this knowledge which applies in this human-based crisis
  • We are committed to continuing to see patients for all of accidents, emergencies, ailments and illnesses, and will continue to see wellness vaccine and preventive appointments, especially with tick season nearly upon us. 

What is the risk to our animals?

  • According to the World Health Organization, the risk of transmission from humans to cats and dogs is likely incredibly low (there has only been one case of a dog who tested ‘weak positive’ in Hong Kong) and the chance of them transmitting COVID-19 to us is exceedingly low, based on current information.
  • Despite this, they still recommend frequent handwashing around pets and discourage letting your dog and cat lick your face, until more is known.

What can our clients do?

In order to keep us from having an exposure in hospital, we ask the following:

  • If you are in self-isolation, we ask you not to bring yourself or pet in hospital. If it is life threatening pet emergency, we will direct you to one of the emergency hospitals who will have specific protocols for you to follow.
  • If you have travelled to an at risk area, have come into possible contact with a COVID-19 positive person, or have any sign of respiratory disease we ask you to delay any routine care or elective surgeries for your pet
    • If your pet is sick and needs an appointment: We may ask you to drop off your pet for an exam and admit from your car and have a doctor or staff member take history over the phone.
  • We encourage you to use our provided antiseptic handwashing solutions around the hospital (there are some at reception and in each exam room), even if you feel completely healthy.
  • We would ask that you limit the amount of people coming into the clinic to one (1). Our staff is happy to help you if you need extra assistance coming or leaving the practice

We will continue to communicate with you on any changes to our COVID-19 plan by social media, or by our after-hours message.

From all of us at McCleary Animal Hospital we wish you safety and health in these uncertain times.
 
Warm Regards,

Dr Marjorie Paterson and the staff of McCleary Animal Hospital