As many of you may have heard yesterday, the provincial government declared Ontario to be in a state of emergency in response to the global COVID-19 pandemic. As of midnight on March 24, all non-essential services are to be closed in Ontario for 14 days.

However, the government has deemed businesses that provide veterinary services are essential. We will remain open to provide essential services while following best practices for infection control. The health and safety of our patients, clients, staff and community is our utmost priority.

To allow our staff and clients to self-isolate more and limit contact with potential sources of infection, we will be revising our operating hours to the following: Monday to Friday 8am – 6pm, Saturday 8am – 2pm and Sunday 11am-12pm and 5-6pm.

If you think you have Coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, we ask you to stay home and call the clinic for advice and direction. We also encourage all of our clients to use Ontario’s self-assessment (https://covid-19.ontario.ca/self-assessment/#q0) tool to help determine how to seek further care.

At the hospital we have implemented some changes to limit the human-to-human contact to do our part to encourage social distancing. Here are a few things you need to know about what we are doing.

Admission: When you arrive at the clinic please park in our lot and call us using your cell phone to let us know you have arrived. We will ask some appointment specific questions over the phone and confirm the number to call should we need more information. When we have all we need one of our staff will come out and retrieve your pet and bring them into the hospital. We ask that you wait in the car until the completion of the consultation or examination. The animal should be transferred with little to no human contact, regardless of the status of the person bringing the animal.

Discharges: When your pet is ready to go we will call on the number you provided and go over Dr. Paterson’s findings and recommendations. We will ask for a credit card number and manually input it into our terminal. Should you not have a credit card and need to use a debit card, we will have you come into the building, sanitize your hands and use the terminal. Once done, you can return to your car and we will bring your pet, any food/medications and your receipt to you.

Food/Medication pick up: We ask that you call ahead to order food and medications to allow our staff to have things ready for you. Supplies are in high demand so we ask that you give us at least a weeks notice for refills. Also, you should order well in advance of running out just in case your products are not available immediately. Much like the admit and discharge procedures, we ask that you call from the parking lot when you arrive to pick up your order and we will ask for a credit card number and manually input it into our terminal. Once done, we will bring your purchases and your receipt to you.

Verbal consent: Signatures should be avoided because of the need to pass paper and pens. We will advise you by phone the procedures being performed and the associated costs. We will get your consent verbally, and not on any paperwork in your pet’s medical record (with explanation that written consent was not obtained because of social distancing procedures.)

Telemedicine: Some concerns you have about your pet’s on-going medical issues may not require a visit to the clinic. Telemedicine (phone conversations, video chats, photos and video) may be considered by Dr. Paterson for consultations if appropriate. Not all cases can be managed by telemedicine however so we will make these judgements on a case-by-case basis.

We continue to monitor this challenging and unprecedented situation. Please watch for our email, Facebook and website updates and connect by e-mail at info@mcclearyanimalhospital.com or by phone at 905-822-1644 if you have questions.

None of us know what the next few days or weeks may bring. Again, we stress that we all follow public health recommendations and make smart choices in social distancing and self-isolation. We at McCleary Animal Hospital are here for you and your pets and look forward to the time when we can resume full operations and some one on one face time with the most important part of our jobs – YOU!

Be safe!!

Dr Marjorie Paterson & the staff of McCleary Animal Hospital

EFFECTIVE IMMEDIATELY!

To ensure the health and safety of our clients & staff, our door is currently LOCKED, but we will REMAIN OPEN to provide health care to your pets! To receive assistance please call 905-822-1644 upon arrival.

We will triage patients over the phone, and one of our staff members will come out to assist you with minimal contact. We also ask for any food and medication orders that all clients give us 1 WEEK notice to order any food items or medications as our ordering is experiencing an understandably massive demand and we currently can not guarantee quantities that are usually freely on hand.

We apologize for any inconvenience, as we take steps to assure our safety and yours, please call us for any questions and concerns or for any other information on our new protocols.

Thank you !

Dr. Paterson, and Your McCleary Animal Hospital Team!

 

At McCleary Animal Hospital, we are committed to the health of our clients and companion patients. As such, we are closely monitoring the developing COVID-19 crisis.

At this time, we are committed to remain open to continue to serve the pet population of Mississauga and surrounding areas. On top of our current comprehensive cleaning and safety protocols, we have increased our efforts around the hospital to keep exposure to COVID-19 to a minimum.

What are we doing?

  • We use a known viricidal (virus killing) spray frequently on exposed surfaces – especially focusing in on the waiting room, the exam room, the surgical and treatment area, and other high-traffic areas of the hospital
  • Our staff is educated in infections, infection control, and disease process for our veterinary patients, the majority of this knowledge which applies in this human-based crisis
  • We are committed to continuing to see patients for all of accidents, emergencies, ailments and illnesses, and will continue to see wellness vaccine and preventive appointments, especially with tick season nearly upon us. 

What is the risk to our animals?

  • According to the World Health Organization, the risk of transmission from humans to cats and dogs is likely incredibly low (there has only been one case of a dog who tested ‘weak positive’ in Hong Kong) and the chance of them transmitting COVID-19 to us is exceedingly low, based on current information.
  • Despite this, they still recommend frequent handwashing around pets and discourage letting your dog and cat lick your face, until more is known.

What can our clients do?

In order to keep us from having an exposure in hospital, we ask the following:

  • If you are in self-isolation, we ask you not to bring yourself or pet in hospital. If it is life threatening pet emergency, we will direct you to one of the emergency hospitals who will have specific protocols for you to follow.
  • If you have travelled to an at risk area, have come into possible contact with a COVID-19 positive person, or have any sign of respiratory disease we ask you to delay any routine care or elective surgeries for your pet
    • If your pet is sick and needs an appointment: We may ask you to drop off your pet for an exam and admit from your car and have a doctor or staff member take history over the phone.
  • We encourage you to use our provided antiseptic handwashing solutions around the hospital (there are some at reception and in each exam room), even if you feel completely healthy.
  • We would ask that you limit the amount of people coming into the clinic to one (1). Our staff is happy to help you if you need extra assistance coming or leaving the practice

We will continue to communicate with you on any changes to our COVID-19 plan by social media, or by our after-hours message.

From all of us at McCleary Animal Hospital we wish you safety and health in these uncertain times.
 
Warm Regards,

Dr Marjorie Paterson and the staff of McCleary Animal Hospital